FREQUENTLY ASKED QUESTIONS
Most insurance plans are accepted. We accept both in and out-of-network patients. Patients with out-of-network insurance benefits are encouraged to contact their insurance company prior to scheduling at Virtual-Counseling.com. Patients with Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) will need to file an invoice. Please check with HSA and/or HRA about any special forms you may need to provide. Please let Virtual-Counseling.com know if you require an invoice to file. All payments are due in full at the time services are rendered.
Self-pay, in and out-of-network clients are welcome. In-network clients, merely pay the co-pay.
All services are fully HIPAA compliant, and covered by insurance. All providers are independent contractors, individually screened to ensure proper State of Florida licensure and credentialing.
Questions to ask the insurance company:
- What are my behavioral health benefits?
- Is authorization required to use Virtual-Counseling.com?
- What is my co-pay or coinsurance per session?
Self pay By: American Express, Discover, Health Savings Account, Mastercard, Visa
Contact us at Service@Virtual-Counseling.com for a fee estimate.
Client portal access is available 24/7/365, across all devices with internet access. New clients can register, self-schedule, electronically sign documents, process payments, and receive services by logging in to our Client Portal.
Clients can receive online counseling services by way of personal video sessions, group video sessions, and messaging. You can join sessions using your desktop, laptop, tablet, and phones —all you need is a reliable internet connection.
You can expect your virtual counseling experience to be similar to an in-person, doctor's office, Patients can elect to have reminders or SMS messages sent regarding their upcoming appointments. Before treatment begins, clients will digitally receive and electronically sign required patient registration documents.
Login to your secure client portal 15 minutes before your first session to perform an audio and bandwidth check. Reserve 45-60 minutes for your first session.
Patient confidentiality is the requirement that governs therapists, psychiatrists, psychologists, and most healthcare professionals to protect client privacy. The content of a patient’s session will not be disclosed without consent. However, a healthcare professional may break confidentiality if a client reports thoughts about suicide, or if the healthcare professional believes a child or disabled person is being abused. For example, if a child has unexplained injuries and acts frightened of their parent, a therapist may have reasonable suspicion of abuse. As mandated reporters, healthcare professionals have a legal duty to report their suspicions to authorities. For licensed mental health professionals, confidentiality is protected by laws and the Health Insurance Portability and Accountability Act (HIPAA).
Limits TO CONFIDENTIALITY
Confidentiality can be broken in some circumstances. One of the most common scenarios is when a client is a threat to himself/herself or others. In these circumstances, hospitalization may be sought. A therapist may break confidentiality if they believe a child or disabled person is being abused. For example, if a child has unexplained injuries and acts frightened of their parent, a therapist may have reasonable suspicion of abuse. As mandated reporters, healthcare professionals have a legal duty to report their suspicions to the authorities. Laws governing therapists are much stricter about confidentiality.
All licenses and services meet or exceed HIPAA’s technology and security requirements. Referrals for case and/or medication management are available, if needed.
Virtual-Counseling does not currently offer crisis counseling. Please refer to this comprehensive list of crisis hotline numbers for help.